Frequently Asked Questions When will I receive my package? We do our best to deliver your package to the delivery person within 24 hours after your order. The time may in some cases be slightly longer (in the event of customization, configuration request, out of stock, compelling reason, etc.) Can I track my package? As soon as your package is handed over to the delivery person, you will receive a tracking link by email allowing you to know the status of your delivery in real time. What are the forms of payment accepted ? You can pay by Bancontact, Maestro, Visa, Mastercard, bank transfer via our secure platform. Do you accept eco-cheques? Yes. Payment by electronic and paper ecocheques (Sodexo, Edenred & Monizze) is possible in our shop, located in Tubize, Rue de Bruxelles n°1. Can I pay with my ecocheques online? Yes, it is possible with a Sodexo or Monizze card (not currently possible for Edenred). To make an online purchase and pay in part by ecocheques, you must use the reservation form present in each product. After booking, you will receive a link for the secure payment of the ecocheques part. As soon as this is done, you will obtain a reduction code equivalent to the amount paid to be used for your purchase directly on this site and you can pay the difference by bancontact, Visa or Paypal. Do not hesitate to contact us for more information. What do you offer as a guarantee? Most of our products are guaranteed for 2 years. This guarantee covers all the equipment, except for the battery and the charger which are guaranteed for 6 months. If you encounter a problem after the warranty period, your product can still be repaired by our technical department. The quote is always free.
We do our best to deliver your package to the delivery person within 24 hours after your order. The time may in some cases be slightly longer (in the event of customization, configuration request, out of stock, compelling reason, etc.)
As soon as your package is handed over to the delivery person, you will receive a tracking link by email allowing you to know the status of your delivery in real time.
Yes. Payment by electronic and paper ecocheques (Sodexo, Edenred & Monizze) is possible in our shop, located in Tubize, Rue de Bruxelles n°1.
Yes, it is possible with a Sodexo or Monizze card (not currently possible for Edenred). To make an online purchase and pay in part by ecocheques, you must use the reservation form present in each product. After booking, you will receive a link for the secure payment of the ecocheques part. As soon as this is done, you will obtain a reduction code equivalent to the amount paid to be used for your purchase directly on this site and you can pay the difference by bancontact, Visa or Paypal. Do not hesitate to contact us for more information.
Most of our products are guaranteed for 2 years. This guarantee covers all the equipment, except for the battery and the charger which are guaranteed for 6 months. If you encounter a problem after the warranty period, your product can still be repaired by our technical department. The quote is always free.
