Frequently Asked Questions

• Grade A+ : Cosmetic condition close to new.
• Grade A : Very good cosmetic condition, with light signs of use.
• Grade A- : Fair cosmetic condition, with more noticeable signs of use.
• Grade B : May show minor dents or more noticeable cosmetic imperfections. Any functional defect, such as a non-working USB port, is clearly stated on the product page.
• New : Device unboxed, but never used.

A refurbished PC is a computer that has previously been used and then prepared for resale. This includes cleaning, repairs where necessary and testing to ensure that it works correctly.

A refurbished PC has previously been used and prepared for resale, whereas a new PC has never been used. Refurbished PCs are generally less expensive and help reduce environmental impact by extending the life of existing equipment.

Yes. Our refurbished PCs undergo rigorous checks covering more than 50 points to ensure reliability and proper operation. They also come with a standard 3-year warranty (1 year for Apple products).

We offer a wide selection of refurbished PCs from well-known brands such as HP, Dell, Lenovo, Apple and many others. Our stock is regularly updated, so check our website for the latest available models.

When you order a laptop from pc-occasion.be, it is always supplied with a compatible charging cable.

All our products are supplied with clean and fully functional accessories. These accessories are not necessarily original, but they are always fully compatible and are covered by the same commercial warranty as your device.

If you have a problem with an accessory supplied with your device, or if something is missing, please contact our Customer Service.

The “PC-Occasion Certified” label means that the refurbished PC has undergone a rigorous selection process, including extensive checks and testing, to ensure high-quality refurbishment.

We do our best to hand your parcel over to the carrier within 24 hours of your order. In some cases this may take slightly longer, for example because of customisation, configuration requests, stock availability or exceptional circumstances.

As soon as your parcel is handed over to the carrier, you will receive a tracking link by email so that you can follow your delivery.

Delivery in Belgium is free for orders of at least €99 excluding VAT. For other destinations, delivery charges are displayed during checkout.

Delivery generally takes 24 to 48 hours, depending on the payment method selected and product availability. You will receive a tracking number to follow your parcel.

Yes. All our products can be collected from our physical store, allowing you to pick up your PC directly and receive personal assistance from our team.

Yes. You receive an invoice for every purchase made through our website. It is either included with your product or sent by email.

If you provide your company details and VAT number when ordering, you will receive an invoice showing 21% VAT for your accounting records.

Our refurbished PCs benefit from a 3-year PC-Occasion commercial warranty. Refurbished Apple products benefit from a 1-year commercial warranty. For refurbished products, the legal conformity warranty is 1 year where this reduction is provided for at the time of sale.

If you experience a problem after the warranty period, your product can still be repaired by our technical department. Estimates are always free of charge.

The warranty covers manufacturing and operational defects affecting the hardware components of the refurbished PC.

If you experience a problem, our after-sales service is available to help you.

Warranty exclusions

The commercial warranty is limited to technical defects and component problems that affect the functionality of your device.

The commercial warranty does not cover, among other things, products that have been lost, dropped or broken, damaged by liquid, or opened or modified by a third party other than our technical department.

Every laptop battery is checked before delivery. It retains at least 70% of its original capacity. For models displaying “Battery checked ≥ 80%” on their product page, the minimum is 80%.

This is the remaining capacity compared with a new battery, not the charge level. Actual runtime depends on the model, usage and settings.

If the battery falls below the stated minimum during our check before delivery, we replace it at no extra charge to meet that threshold.

This minimum applies at delivery. Capacity naturally decreases over time and with use; maintaining 70% or 80% throughout the entire warranty period is not promised. Normal wear is not covered by our commercial warranty. Your statutory rights in the event of a lack of conformity remain applicable.

If you would like a new battery while the supplied battery meets the stated requirements, or wish to replace a normally worn battery after purchase, we supply and install it at our purchase price, with no labour charge. Any replacement due under warranty remains free of charge.

We accept several payment methods, including Bancontact, Maestro, Visa, Mastercard, bank transfer through our secure platform and eco-vouchers. You can select your preferred payment method during checkout.

Yes. Electronic eco-vouchers (Pluxee, Edenred & Monizze) can be used in our store at Rue de Bruxelles 1, 1480 Tubize.

Yes, you can pay using Pluxee, Edenred or Monizze.

When placing your order on our website, simply select Eco-vouchers as the payment method.

After confirming your order, you will receive a secure payment link by email allowing you to pay the eco-voucher portion.

Once payment has been completed, you will receive a confirmation and your order will be prepared for delivery or store collection.

Please contact us if you have any additional questions.

When an intervention is covered by our after-sales service under the warranty, Ordigestion covers the return shipping costs during the first 12 months following the date of purchase.

After this period, or when the fault or problem is not covered by the warranty (accidental damage, impact, misuse, normal wear, modified product or damage not reported on the delivery note), return shipping costs remain the customer's responsibility.

In the event of order cancellation, withdrawal or a return for personal convenience, return shipping costs are also the customer's responsibility, in accordance with our General Terms and Conditions of Sale.

At PC-Occasion.be, we offer a satisfaction or refund policy. If your purchase does not fully meet your expectations, you have 30 days from receipt of your parcel to request an exchange or refund, without having to provide a reason.

You send us your old computer using the prepaid shipping label provided. We transfer your data and prepare your new PC so that you can easily get back to your usual setup. We then return both computers to you.

No. We do not delete data from your old computer unless you explicitly ask us to do so.

In most cases, we try to clone the old computer so that as much as possible of your data, settings and working environment can be retained on the new PC.

When cloning is not technically possible or appropriate, we perform a standard transfer of your personal data and certain settings.

Some software may nevertheless require reinstallation, a valid licence or signing back into your account.

The standard service does not include data recovery from a faulty or inaccessible storage device. We will contact you if a specific intervention is required.

Yes. You can select Office 2024 or Microsoft 365 directly on your PC's product page. A free office suite compatible with Word, Excel and PowerPoint files is also included.

Digital licences are supplied immediately at your request. Once the licence key has been supplied or activated and the legal requirements have been met, the right of withdrawal no longer applies.

PC-Occasion Secure is a protection service designed to strengthen your computer's security. It includes antivirus protection for 1 year, installation and configuration, as well as a check of the main Windows and browser security settings.

During setup, we configure your computer's protection and check the main security settings, browser extensions and notifications, as well as the possible presence of unwanted remote-access software.

The service also includes management of your security licence for 1 year.

PC-Occasion Secure costs €49 per year for one computer.

When you add it while purchasing a PC, we install and configure the protection before the computer is shipped or collected.

No. PC-Occasion Secure is not automatically renewed.

Before your protection expires, we send you a reminder allowing you to renew it for another year.

If you renew the service, we extend the licence and continue to manage it.

If you choose not to renew, no new payment is taken automatically. The protection provided through PC-Occasion Secure ends when it expires.

No. PC-Occasion Secure includes the setup and management of your protection, but it is not an unlimited IT support contract.

If an additional intervention is required, we can offer assistance suited to the situation.

No security solution can guarantee absolute protection.

PC-Occasion Secure can nevertheless significantly reduce common risks through correctly configured antivirus protection and checks of the computer's main security settings.

User vigilance remains essential, particularly when faced with fake technical support, phishing attempts, fraudulent attachments and requests for remote access to the computer.

Yes. The service can also be added later. Contact us so that we can arrange the installation and configuration of the protection.